Refund policy

Shipping, refunds and returns

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Shipping

All orders are dispatched from Melbourne, Australia. You will be notified by email once your order has been sent, along with a tracking number, please don’t hesitate to be in touch if you have any questions info@sos-sleeponsilk.com

We ship to almost anywhere, rates are calculated by address and weight at checkout. We offer click and collect, please enquire by email.

Australia starts at:

$8.95 standard, estimated delivery time is 2-4 days from notification.

$11.95 express, estimated delivery is next day from notification. Exception can be from delays within Australia Post. Please take note of the tracking number.

International is a flat rate of $35, estimated shipping time will be advised by email, usually 7-14 days from notification.

Returns

Our policy lasts 30 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with ticket attached.

To complete your return, please put a copy of invoice or proof of purchase with the item you are returning.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition or is damaged for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: info@sos-sleeponsilk.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sos-sleeponsilk.com and send your item to: SoSsleeponsilk, PO Box 7219, Beaumaris, Victoria 3193, Australia

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping return

To return your product, you should mail your product to:
SoSsleeponsilk, PO Box 7219, Beaumaris, Victoria 3193, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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